Refunds & Returns Policy

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Polisiya Tungkol sa Refund at Pagsasauli

Sa Kribol, mahalaga sa amin na maging maayos at malinaw ang inyong karanasan sa pamimili.

 

Digital Products (PDFs, eBooks, Downloads, atbp.)

Lahat ng pagbili ng digital products ay final.

Kapag ang download link ay nagamit na o naipadala na ang file, hindi na kami makakapagbigay ng refund o exchange.

Siguraduhing maayos ninyong mada-download at mase-save ang file sa isang ligtas na lugar o gadget.

Physical Products (Para sa Hinaharap at Opsyonal)

Ang aming refund at returns policy ay may bisa ng 30 araw mula sa petsa ng delivery.

Upang maging kwalipikado sa return, ang item ay dapat:

  • Hindi pa nagagamit
  • Nasa orihinal na kondisyon
  • Nasa orihinal na packaging

Mga Bagay na Hindi Puwedeng Ibalik

Ang mga sumusunod na produkto ay hindi maaaring i-return:

  • Digital products (PDFs, software, eBooks, atbp.)
  • Mga madaling masira (pagkain, bulaklak, diyaryo, magasin, atbp.)
  • Intimate o sanitary goods
  • Mapanganib o madaling magliyab na materyales
  • Gift cards

Partial Refunds

Sa ilang pagkakataon, maaaring magbigay ng partial refund para sa:

  • Mga item na wala na sa orihinal na kondisyon
  • Mga item na may sira o kulang na bahagi (na hindi dahil sa aming pagkakamali)
  • Mga pagsasauli na ginawa lampas 30 araw matapos ang delivery

Proseso ng Refund

Kapag natanggap at nasuri na ang inyong ibinabalik na bagay, magpapadala kami ng email upang ipaalam kung ito ay aprubado o hindi.

Kung aprubado, ipoproseso ang refund at awtomatikong ibabalik ang halaga sa orihinal na paraan ng pagbabayad.

Paalala: Maaaring tumagal ng ilang business days bago mai-post ng bangko o credit card company ang refund.

Mga Sale Items

Tanging mga item na may regular na presyo lamang ang maaaring ma-refund.
Ang mga sale items ay hindi refundable.

Exchanges

Pinapalitan lamang namin ang mga physical items kung ito ay may sira o depekto.

Makipag-ugnayan muna sa amin sa info@kribol.com bago magpadala ng item para sa exchange.

Mga Regalo (Gifts)

Kung ang item ay binili bilang regalo at direktang ipinadala sa inyo, makakatanggap kayo ng store credit para sa naibalik na item.

Kung ang item ay binili ng ibang tao at hindi minarkahan bilang regalo, ang refund ay ibabalik sa taong nagbayad.

Pagbabalik ng Item (Shipping Returns)

Ang mga physical items ay dapat ipadala sa: Rear of Opaon Marketing, Iba-Basak, Lapu-Lapu City, Cebu 6015

Ang shipping cost ng pagsasauli ay sagot ng customer at hindi refundable.

Para sa mga high-value items, inirerekomenda naming gumamit ng trackable shipping service o insurance.

Kailangan ng Tulong?

Makipag-ugnayan sa amin sa info@kribol.com kung may katanungan tungkol sa refunds o returns.

At Kribol, we want you to be satisfied with your purchase.
 
Digital Products (PDFs, eBooks, Downloads)

    • All sales of digital products are final.

    • Once your download link has been accessed or the file has been delivered, we cannot offer refunds or exchanges.

    • Please make sure you download and save your file securely in a good location or gadget. 
 

Physical Products (Future & Optional)

    • Our refund and returns policy lasts 30 days from the date of delivery.

    • To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
 

Non-Returnable Items

Certain products cannot be returned:

    • Digital products (PDFs, software, eBooks, etc.)

    • Perishable items (food, flowers, newspapers, magazines, etc.)

    • Intimate or sanitary goods

    • Hazardous or flammable materials

    • Gift cards
 

Partial Refunds

In some cases, partial refunds may be granted for:

    • Items not in their original condition

    • Damaged or missing parts (not due to our error)

    • Returns made more than 30 days after delivery

Refund Process

    1. Once your return is received and inspected, we will notify you via email of approval or rejection.
    2. If approved, your refund will be processed and a credit will automatically be applied to your original payment method. 
    3. Please note: It may take several business days for your bank or credit card company to post the refund.

 

Sale Items

    • Only regular-priced items may be refunded. Sale items cannot be refunded
 

Exchanges

    • We only replace physical items if they are defective or damaged.

    • Contact us at info@kribol.com before sending any items for exchange.
 

Gifts

    • If the item was purchased as a gift and shipped directly to you, a store credit will be issued for the returned item.

    • If the item was purchased by someone else but not marked as a gift, the refund will go to the person who paid for it.

 

Shipping Returns

    • Physical items should be sent to: Rear of Opaon Marketing, Iba-Basak, Lapu-Lapu City, Cebu 6015

    • You are responsible for shipping costs of returning items. These costs are non-refundable.

    • Consider using a trackable shipping service or insurance for high-value items.
 

Need Help?

Contact us at info@kribol.com for any questions regarding refunds or returns.